Complaints and compliments

Your feedback helps the Queensland Government deliver quality services.

Complaints help us understand where we need to improve. Compliments let us know what we're doing well, and help us recognise and reward our best-performing people.

We are committed to handling complaints in a timely and professional manner. You will receive an acknowledgement of your complaint within 5 working days.

We aim to resolve matters within 30 working days where possible, some complaints may require more time if sensitive or complex.

We will keep you updated at each stage of the resolution process.

Privacy and your personal information

We will only use the information collected to resolve your complaint. Your personal information will be managed in line with the Information Privacy Act 2009.

Complaints or compliments can be submitted:

Complaints and compliments form

  1. About your complaint/compliment
    1. dd/mm/yyyy
    2. Where did it happen? *
    3. (If you chose 'Over the phone' above)
    4. (If you chose 'Other' above)
    5. Don't submit medical information through this form. (Medical privacy( https://www.qld.gov.au/contact-us/complaints/#aside-medical-details ))
  2. Your details
    1. How would you like us to contact you?

Phone

  • Within Queensland: 13 25 23
  • Interstate and international callers: +617 3404 6999

In person

Mail

Last updated 22 January 2015