We are committed to providing the Queensland public greater access to information as part of the Right to Information Act 2009.
Our publication scheme describes and categorises information that is routinely available through our website. Information is grouped and accessible through seven classes:
- About us (who we are and what we do)
Information about the department, including location, contact details and governance arrangements.
- Our services (services we offer)
A description of the services offered by the department, including advice, guidance, booklets, leaflets, transactions and media releases.
- Our finances (what we spend and how we spend it)
Financial information about the department relating to projected and actual income and expenditure, as well as tendering, procurement and contract processes.
- Our priorities (what our priorities are and how we are doing it)
Information relating to our strategy and performance requirements, including plans, assessments, inspections and reviews.
- Our decisions (how we make decisions)
Our decision making processes, the internal criteria we use for judgement, and procedures we administer, as well as those we consult with for advice.
- Our policies (our policies and procedures)
The current written policies and protocols we administer for delivering our functions and responsibilities.
- Our lists (lists and registers)
The information we hold in registers required by law, as well as other lists and registers relating to the functions of the department.
Terms of access
Unless stated otherwise, all information in our publication scheme is available free of charge.
Where possible, information is directly linked and available for you to download. If you are having difficulties in accessing any of these documents, please contact us so that we can assist you by providing the information in an alternative format.
You have the right to complain if information identified in our publication scheme is not available.
Complaints about the availability of information under our publication scheme may be lodged via the department’s online complaints portal.
Complaints will be managed in accordance with the department’s complaints management policy.
If you make a complaint, your personal information, including your email address, will be collected for the purposes of addressing your complaint as required under the Ministerial Guidelines – Operation of Publication Schemes and Disclosure Logs issued under sections 21(3) and 78, 78A and 78B of the Right to Information Act 2009.
Your personal information will be used for the purpose of investigating and addressing your complaint, and may be referred to relevant departmental business units or regions for action and response. Email messages may be monitored by the department’s information technology staff for system trouble-shooting, maintenance and appropriate usage.
We value your comments and any feedback you provide will be used to make improvements to our Publication Scheme. You can contact us at any time to provide feedback.