Submit a compliment or complaint

Complaints help us understand where we need to improve. Compliments let us know what we're doing well, and help us recognise and reward our best-performing people.

We are committed to handling complaints in a timely and professional manner. You will receive an acknowledgement of your complaint within 5 working days.

We aim to resolve matters within 30 working days where possible, some complaints may require more time if sensitive or complex.

We will keep you updated at each stage of the resolution process.

Privacy and your personal information

We will only use the information collected to resolve your complaint. Your personal information will be managed in line with the Information Privacy Act 2009.

Complaints and compliments form

1. About your complaint/compliment

   1. When did it happen
   2. Approximately what time did it happen?
   3. Where did it happen? *

      • Over the phone
      • At a counter
      • Online
      • Other
   4. What phone number were you calling from when the issue happened? (If you chose 'Over the phone' above)
      
   5. If other, please specify (If you chose 'Other' above)
      
   6. What happened? Don't submit medical information through this form. (Medical privacy ( https://www.qld.gov.au/contact-us/complaints/#aside-medical-details ) )

   Medical privacy

   Please do not submit medical information through this form. If your complaint relates to Queensland Health, please write 'Health complaint' in the 'What happened?' text box, and you will be contacted for more information by a Queensland Health representative.

2. Your details

   1. Given name
   2. Family name
   3. Postal address
   4. Phone
   5. Mobile
   6. Email

   1. How would you like us to contact you?

      • Email
      • Phone
      • Post
   3. Is there anything else we need to know to assist you?

Phone

• Within Queensland: 13 25 23