Enquiries

Enquiry type

Type of enquiry *

Suggestion
Query

Contact details

Title *
First name *
Last name *
Company/organisation (If applicable)
Phone number * (Daytime)
Email address
Postal address
Postcode

Your enquiry

The more information you provide us, the easier it is for us to assist you. You might like to include the reason for your request, any relevant web pages, how much information you require, the date by which the information is needed, etc.

Enquiry *
Response *	Yes No
Contact method (Preferred time and method for us to contact you)

Enquiry details

Are you recording the enquiry on behalf of someone else?	Yes No
Have you raised this enquiry before?	Yes No

Contact details of affected party

Title
First name
Last name
Company/organisation (If applicable)
Phone number (Daytime)
Email address
Postal address
Postcode

Additional details of the affected party (optional)

Completing this section is not compulsory. Any information entered should only apply to the affected party.

Date of birth
Please advice of any disability or other special need
Do you identify yourself as an aboriginal person or Torres Strait Islander?	Yes No
If yes, please specify which group you identify with
Do you identify yourself as being part of any other ethnic or cultural group?	Yes No
If yes, please specify which ethnic or cultural group you identify with
Is a language other than English the primary language spoken at your home?	Yes No
If yes, please specify which language is spoken

New enquiry

What happened?
Who was involved?
When and where did it happen?
How did it affect the person?
What would you like to see happen as a result of this enquiry?
Have you done anything about your enquiry already?

Previous enquiry

If you have previously raised the enquiry, please provide some details.

Who did you speak to?
What were you told?
Why are you still dissatisfied?
Do you have any documentation from the previous enquiry?
Please list your supporting documentation (e.g. previous correspondence)
Please upload any documentation

What to expect

We take complaints seriously. We will acknowledge receipt of the complaint within five working days. When we acknowledge receipt, we will advise you who will be managing the enquiry and give you an estimate of how long we expect to need to look into the matter and come back to you.

Any information you provide will be treated in confidence as far as possible. However, you should be aware that information you provide may be:

Put to others for verification
Used in reports to management or other agencies such as the Crime and Misconduct Commission, or the Queensland Police Service
Used for decisions on the best way to manage the issue, or
Able to be accessed by others under right to information or information privacy access applications

Thank you for bringing this matter to our attention.

Privacy

The Department of Agriculture and Fisheries is collecting the information on this form to act on a complaint. Only authorised departmental officers have access to this information. Your personal information will not be disclosed, other than as outlined above, to any other third party without your consent, unless required by law or for the purposes of the Information Privacy Act 2009.

* I understand and acknowledge the above information about Privacy and how the information provided will be used. If I am completing this form on behalf of the complainant, I have advised the complainant of the above information.

Last updated: 21 Feb 2018

Contact us

General enquiries 13 25 23
info@daf.qld.gov.au

Hotlines

General enquiries 13 25 23
Fishwatch 1800 017 116
Tagged fish 1800 077 001
Shark 1800 806 891
Animal disease watch 1800 675 888
Exotic plant pest 1800 084 881