The department has a large number of policies, procedures and guidelines which affect the services that we provide to the community.
Copies of these documents are available for inspection in accordance with section 20 of the Right to Information Act 2009. Please note that some information may be deleted or withheld if its release is deemed exempt or contrary to the public interest.
Please contact us for more information on our policies and procedures.
The policies listed below relate specifically to the way the public can interact with the department.
|Prosecution Policyfile||Policy||Corporate / Legal||1.00||658|
|Public Interest Disclosure Policy and Procedurefile||Policy and procedure||Corporate / Human resources||3.00||709|
|Complaints management frameworkfile||Framework||Corporate / Human resources||2.00||835|
|Fraud, Corruption and Misconduct Control Policyfile||Policy||Corporate / Human resources||2.03||918|
|Complaints about the Director-General Policyfile||Policy||Corporate / Human resources||1.05||1469|
|Customer Complaint Policy and Procedurefile||Policy and procedure||Corporate / Human resources||2.00||1537|
In addition to the departmental policies, the following Queensland Government policies are essential to the way we conduct our business.
Code of Conduct for the Queensland public sector
Members of the public service must comply with the Code of Conduct for the Queensland public sector.
The Queensland Procurement Policy contains the broader rules under which procurement is conducted by all government agencies. Each agency then has its own more detailed purchasing procedures, which sets out how their officers will buy goods and services.
Further general information about procurement is available from the Queensland Government website.